Transcript
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This is Crappita Happy, and I am your host, Cas Done.
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I'm a clinical and coaching psychologist. I'm mindfulness meditation teacher
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and of course author of the Crappita Happy books. In
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this show, I bring you conversations with interesting, inspiring, intelligent
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people who are experts in their field and who have
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something of value to share that will help you feel
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less crappy and more happy. Welcome to another solo episode
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of Crappita Happy. So glad that you're here joining me today.
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I want to talk to you about something that came
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up in a workshop that I was co facilitating last week,
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and it's something that I have an exercise I guess
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that I have done myself in my own business as
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somebody who works for myself and has an online presence
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and a public profile. But I think it's something that
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can be really really useful for us all to do
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at some point, really helpful, both personally and professionally, and
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that is to ask ourselves, what is our personal brand?
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What is your personal brand? How much effort, how much
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thought have you put into cultivating your own personal brand? Now,
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if you think this is not relevant to you, just
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stay with me, because I am here to show you
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that it really really is and it can be a
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really helpful thing to do to think about. Definitely for
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career and for your working life, but I think also
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even in your personal life. So let me explain to
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you what I mean by your personal brand and how
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you go about cultivating your own kind of branding story.
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I guess so, like I said, this came up at
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a workshop that I was at last week. I wasn't
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actually facilitating this section, but this other facilitator was talking
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to the group about this idea of their personal brand,
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and there are a few kind of puzzled looks in
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the room because most of us when we think of
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a brand, we think of a company. You know, we
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think about company brands. We think about Apple or Starbucks
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or General Electric, I don't know, we think about oh, Quantus.
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Now there's a company whose brand is in the toilet
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right now. And this is why it's so important, right
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Like a brand, your brand reputation can really make or
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break you. But brands aren't just for companies and organizations.
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But thinking about it in the context of companies can
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help you to get a sense of what the point
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is I guess of a personal brand, because if you
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think about what a brand does for a company or
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for a product, it helps them to differentiate themselves from
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you know, in a very competitive market. Oftentimes it helps
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them to create a sense of trust, of consistency, so
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people know what to expect. If a company has done
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a very good job of creating their brand, then when
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people interact with that brand, they should have a feeling
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of consistency so that they get the same thing every
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time they come to know that product or that organization,
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for its service, for its values, just the feeling that
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they get. And I'll go into this in a little
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bit more detail in a minute, but I think the
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big mistake that people make, especially people who go into
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their own business and they start thinking about branding, is
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they think it's all about the logo and the fonts
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and the website. And as I have been told many,
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many many times over the years by branding experts, that
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is not your brand. That's the very very very last
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thing you need to worry about. The first thing you
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need to think about is what do you represent? What
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do you as a personal brand or what does your
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company or your business, what kind of values does it represent?
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Who are you talking to what do you want people
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to think about when they think of you? What kind
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of feeling do you want people to get when they
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think of you? And this all goes for you and
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your personal and your professional life as well. It helps
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you to clarify what does set you apart, how do
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you stand out from a crowd. What do you want
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to be known for in your personal life and your
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professional life? What kind of feelings do you want people
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to have when they think about you and they think
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about interacting with you, if your name comes up in conversation,
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what do you want people to say about you? So
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this is kind of values, it's kind of strength. It's
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kind of like it's your reputation really, but it's more
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than that. It's the whole experience of you and how
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you show up consistently in your interactions so that people
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learn to know what they're getting when they deal with you.
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They know what your strengths are, they know what your
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point of difference is compared to other people. It's key.
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There's no vanilla here. There's no kind of blending into
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the wallpaper. There is Oh, Cass, yeah, yeah, No, you
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don't need to talk to Cass about this or you know,
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she'd be really into that. Or Oh, Tiff, Tiff, the
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tif's the fitness professional. You know. Have a look at Tiff.
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She's not only a fitness professional. Look at how she
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presents herself. Look at how she dresses. She turns up
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for meetings in half active where like with a jacket
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over the top. She is. She is fitness professional through
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and through, like in every aspect of her life. How
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she dresses, how she you know, everything that she does,
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her whole lifestyle and her personality. That's that's what she's
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known for. Every time I go to an airport, and
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I've been to several airports lately, there is always a
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line a mile long out of the Starbucks, and there
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are any number of places you can get a coffee
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in the airport. And I'm definitely not convinced that Starbucks
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is the best coffee. In fact, I'm pretty sure it's
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probably not. Why do people queue up forever to buy Starbucks,
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It's because people have come to know and expect what
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they can get at Starbucks. There is a level of
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trust there, there's a level of security there, of certainty
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in knowing what they're going to get when they go
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to Starbucks. My daughter loves to go to Starbucks to
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do her school work. So it's not just about the coffee.
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It's about the vibe of the place. She likes to
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just sit there with her laptop, where there's other people
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sitting with their laptops and they're all working and they're
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having their coffee and the people connecting. So it's more
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than just coffee. Because the coffee is not that great.
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Sorry to any Starbucks fans out there, but there is
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something that Starbucks is known for that brings people back.
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You could say the same thing about McDonald's. I mean,
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you know, the food is not great, but it's consistent
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anywhere around the world you go, you know you're going
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to get the same thing when you go to McDonald's.
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And again, it's not just that you're going to get
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the same kind of flavor burger. You're going to get
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it fast, You're going to get axe to probably some
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Wi Fi, clean toilets somewhere to sit down. That's what
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you come to expect when you go to McDonald's anywhere
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in the world. So enough about companies and products, let's
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get onto talking about your personal branding. So, like I said,
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it is, it's essentially like the image, it's your reputation.
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It's the perception that people have of you and the
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reasons that it is important. Similar to company brands, it
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is how you differentiate yourself from other people. You might
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be one of ten account managers in your organization. You
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might be one of seven ADMIN officers, or salespeople or
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account executives, whatever it is. How do you differentiate yourself
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from other people doing the same thing in the same industry,
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even in different companies in the same industry. If you're
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applying for a job, what sets you apart from anybody else?
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You might have a very similar kind of CV. What
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do people get when they interact with you? What are
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you known for that wishes you from other people? And,
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like I said, it's that trust and it's that credibility.
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People come to know what to expect. They know that
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you're going to answer your emails on time. They know
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that they can go to you and they'll get an
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answer or can they do. People email you and think,
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oh god, well, I might get a response today, I
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might get one in three weeks. That's if she responds
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to me at all. Like, is that what you're known for?
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This is where it's really important to start thinking about
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this kind of thing and like, how how do you
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want to shape your brand, how do you want to
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present to people? What do you want to be known for?
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And are the things that you might need to change
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if you need to kind of improve your personal brand.
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I mean, Cornus has got a long, long, long way
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to go to recover their brand reputation after what has
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happened over the last few years, and that is that
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there's a long way and a lot of work to
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go to get back to where they were before. They
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were known, trusted, they were safe, they were reliable, friendly, competitive,
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and now most people I know, if they've got any choice,
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they will not choose Quantus. A lot of Australians over
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here in the UK are choosing who they want to
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fly with to go home for holidays. Not a single
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one would choose Quantus right now, and I think, you know,
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we all know why, and we all know what's happened.
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But that's what I mean, Like recovering your brand's reputation,
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if it's in the toilet is that's a long, slow,
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expensive exercise. So it's not just cultivating a good, positive
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quality brand, it's then about maintaining it with the consistency
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of your actions and your follow through and really thinking
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about all of the way that you behave and the
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way you engage with people and the way you present yourself.
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And I don't mean I don't want anybody to think
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this is like in an inauthentic way that you're just
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trying to manipulate people into thinking about you in a
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particular way. You want to be consistent, you want to
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be authentic, and we'll get to that in a second.
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But you know, this shouldn't be about faking something, but
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it is about, you know, thinking about, well, how do
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you want to be known? And are your actions at
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the moment contributing to you being known, you know, in
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the way that you would like the reputation that you
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would like to cultivate, or are you kind of not
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doing yourself any favors by being inconsistent or a bit
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unreliable or a bit sloppy in how you deal with
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people or how you show up personally or professionally in
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your life. In terms of networking, and we've all heard
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that networking is really key to success professionally and personally,
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Like you can meet some great people through your networking
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activities and most people cringe, Oh God, I don't want
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to do that. I don't like I hate going to
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these networking events and handing out business cards. Like it
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doesn't have to be like that. When you cultivate authentic
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relationships with people, and you really genuinely connect with people,
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and people really genuinely get to know you and what
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you're about and what your qualities are, your personality, your strengths,
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what you're really good at, what your skills are, what
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your values are, then they're more likely to recommend you
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if they meet somebody they hear that somebody is looking
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for somebody with your particular values or skill sets, they're
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going to be putting your name for it. They're going
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to be making the connections. You don't have to go
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cold calling people or you know, cold messaging people on
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LinkedIn or any of that kind of thing. People will
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be doing that for you. When you have a strong brand,
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like a strong personal brand, people just you will immediately
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be the person that comes to mind when somebody is
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looking for somebody like you. So that's really helpful. And
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like I said, it's about controlling your own narrative, you know,
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like taking some control over your own reputation, your image,
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your personal and professional image, and that does go all
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the way down to like if you think about a
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business having a logo on a particular colors and a
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fond like, how do you dress, how do you show up?
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What do people come to expect of you? Just in
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terms of your physical presentation. So let's just break this
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down and have a think about all of the things
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that you might need to reflect on to help you
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to cultivate your own personal brand. So obviously it starts
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with well, who are you, what are you about? What
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are your particular skills, what's your background, what's your experience,
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what do you enjoy doing? You know, there's all of
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that kind of standard stuff, value strengths, expertise, qualities. But
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then I think, you know obviously thinking about what parts
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of your work or what parts of your your personal life,
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like what really matters to you? What do you really
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enjoy doing, what are you really great at doing? And
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it's not just job skills. It might be like relationships
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and networking. It might be you know, knowing how to
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cut through red tape and get stuff done, get things
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over the line. It might be about getting people on
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board with a vision. It might be that you've got
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you know, you might be the organizer, either in your
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personal group or at work. You might be the person
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who's really great at planning and projects and deadlines and
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making sure things are done on time, whereas somebody else
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might be or you it could be more of the
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ideas person, like you're the creative. You can come up